Thank you for shopping with Amazon Pet Supplies UK. We aim to provide high-quality pet products and a smooth shopping experience. Please read our shipping, returns and refunds policy carefully.
1. Your Legal Rights
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.
Once you notify us of your cancellation, you have a further 14 days to return the item(s). We will issue your refund within 14 days of receiving the returned goods or proof of return.
This policy does not affect your statutory rights.
2. Returns – Change of Mind
If you change your mind, we accept returns provided that:
- The item is unused and in its original condition
- All original packaging, tags and seals are intact
- You notify us within 14 days of delivery
You are responsible for return postage costs unless the item is faulty or incorrect.
Refunds will be processed once the returned item has been received and inspected.
3. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us within 30 days of delivery.
In these cases, we will offer:
- A full refund
- A replacement item
- Or a repair (where applicable)
We will cover the cost of return postage for faulty or incorrect items.
4. How to Start a Return
To request a return, please contact us using the details below and include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Email: support@amazonpetsupplies.co.uk
Website: www.amazonpetsupplies.co.uk
We may issue a Return Authorisation (RA) number and provide return instructions. Returns sent without authorisation may be delayed or refused.
5. Refunds
Once your return has been received and inspected:
- Refunds are processed within 14 business days
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable unless the return is due to our error
6. Items Not Eligible for Return
The following items cannot be returned unless faulty:
- Perishable pet food or treats
- Opened or used hygiene-sealed items
- Custom or personalised products
- Clearance or final sale items (where stated)
7. Contact Us
If you have any questions about this policy, please contact us:
Amazon Pet Supplies UK
Website: www.amazonpetsupplies.co.uk
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