Below are answers to the most common questions we receive about bird products, orders, delivery and care. If you need further help, please contact us.
Ordering & Products
What types of birds are your products suitable for?
Our products are suitable for a wide range of birds including budgies, cockatiels, lovebirds, parrots, conures, African greys, canaries and finches. Each product description specifies the recommended bird size and species.
Are your bird products safe and non-toxic?
Yes. We only stock products made from bird-safe, non-toxic materials. However, we always recommend supervising your bird when introducing new toys or accessories.
Do you sell products for exotic birds?
Yes, we stock products suitable for both common and exotic birds. Please check the product description carefully or contact us if you are unsure.
How do I choose the right toy for my bird?
Choose toys based on your bird’s size, beak strength and activity level. Smaller birds need lightweight toys, while larger parrots benefit from tougher enrichment toys designed for chewing and foraging.
Food & Treats
Are your bird foods and treats natural?
We stock high-quality foods and treats made with natural ingredients wherever possible. Full ingredient lists are provided on each product page.
Can I return bird food if my bird doesn’t like it?
For hygiene and safety reasons, opened food items cannot be returned unless they are faulty or damaged on arrival.
How should bird food be stored?
Bird food should be stored in a cool, dry place in an airtight container to maintain freshness and prevent contamination.
Delivery & Shipping
How long does delivery take?
Standard UK delivery usually takes 2–5 working days. Delivery times may vary depending on stock availability and your location.
Do you offer tracked delivery?
Yes, tracked delivery options are available at checkout where applicable.
Do you ship outside the UK?
At present, we only ship within the United Kingdom.
Returns & Refunds
What is your returns policy?
You can return unused items within 14 days of delivery in line with UK consumer law. Items must be unused and in their original packaging.
What if my item arrives damaged or faulty?
Please contact us within 30 days of delivery. We will arrange a replacement or refund at no extra cost.
Who pays for return postage?
Customers are responsible for return postage unless the item is faulty, damaged or incorrect.
Bird Care & Safety
Are mirrors safe for birds?
Mirrors can be stimulating for some birds but may cause behavioural issues if overused. We recommend monitoring your bird and rotating enrichment items regularly.
How often should I replace bird toys?
Toys should be replaced when they show signs of wear or damage. Regularly rotating toys helps prevent boredom and encourages mental stimulation.
Can toys help with boredom and feather plucking?
Yes. Enrichment toys, foraging toys and chewable items can help reduce boredom and destructive behaviours when used correctly.
Accounts & Support
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and view your order history.
How can I contact customer support?
You can contact us via email at support@amazonpetsupplies.co.uk. We aim to respond within 2 business days.
Still Need Help?
If you have a question that isn’t answered here, please get in touch and we’ll be happy to help.
Email: support@amazonpetsupplies.co.uk
Website: www.amazonpetsupplies.co.uk